Twenty-five years ago, I tried to coach adult college students to seek and solve problems using the classic Deming PDCA Circle. In classrooms, students were unused to identifying their own problems rather than having them pre-defined. The first time through this exercise, over half did not reflect on a problem to seek root cause. Instead, […]
Every one of us is subject to confirmation bias. That is, we pay more attention to evidence that confirms past beliefs than to evidence that these beliefs are untrue. Our neural processes just work this way, even in scientific logic, where it is said that extraordinary claims require extraordinary evidence. While confirmation bias keeps us […]
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